My name is Antoine Sochat.
Je m'appelle Antoine Sochat.
Me llamo Antoine Sochat.
Ich heiße Antoine Sochat.
O meu nome é Antoine Sochat.

Mi chiamo Antoine Sochat.

Freelance:

Acquisition

Website (Webflow, Framer or React JS), SEO, SEA, Meta Ads, Strategy and user journey

Conversion

Sales processes, User journey,
Optimization, Automation

> Created the inside sales team at Luckey> Automated the partner recruitment process at Airbnb

Retention

Customer success (LTV calculation, processes…), Customer support (priorization, efficiency, automation, cost reduction), Upsales  (opportunities spotting)

> Built an automated NPS process > Calculated customer LTV to prioritize their satisfaction

Product

Discovery, Features priorization, 
Specs, Design on Figma

> Designed an app on Figma following the F.O.C.U.S.E.D method and The Mom Test

Strategy

Competition gap, Market study to spot warnings and opportunities

Operations

ROI optimization (avg customer revenue, cost reduction), Customer onboarding processes, Company structure to gather and assign resources, Automation

> Coded rules to assign customer inquiries to the right CS agent and reduce costs> Created onboarding trainings for partners at Airbnb